Rosemary Bray at PretoriaSmile

PretoriaSmile Orthodontics Welcomes Rosemary Bray for Expert Consultation and Training

The PretoriaSmile Orthodontics team is thrilled to welcome Rosemary Bray from the USA to our practice this week. As an expert Orthodontic speaker, trainer, and consultant, Rosemary specializes in enhancing the New Patient experience, delivering exceptional customer service, fostering strong teamwork, and promoting excellent communication throughout the entire team. Her goal is to create an overall positive patient experience.

Over the years, we’ve had the privilege of having Rosemary consult with us on four separate occasions. Thanks to her guidance, PretoriaSmile Orthodontics has experienced significant improvements, and the return on investment has exceeded all expectations. Rosemary has also played a vital role in training and educating our team, particularly in areas such as office communication and handling new patient phone calls effectively. Additionally, her work has greatly enhanced teamwork within the practice, making PretoriaSmile Orthodontics a more enjoyable place for both our team and our patients.

Rosemary’s unique training methods and years of experience have enabled her to connect with our team on a personal level, motivating us to treat the “patient” as a whole, rather than focusing solely on their teeth or malocclusion. Furthermore, her contributions to the initial patient examination process have helped improve the quality of care provided by both our Doctor and Treatment Coordinator, ensuring that patients and their families receive exceptional service.

At PretoriaSmile Orthodontics, we truly own the growth and culture that Rosemary has helped cultivate. While competitors may only scratch their heads, we have built strong office systems and a well-trained team—all while learning to have fun along the way.

This year, PretoriaSmile Orthodontics looks forward to more consultations with Rosemary Bray, as we continue to enhance our workplace culture, improve the patient experience, and implement necessary changes to ensure a five-star experience for everyone involved.

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